Can't raise Menu in DSR11

I transfer VHS and SVHS to disc.   I've been using a DSR11 for  years to capture from VHS and SVHS using FCP6.   Without any alterations having been been made I cannot get my Remote to bring up the menu.   It carries out all other instructions such as starting and stopping, fast forward and backwards etc., but the menu cannot be raised.   Consequently, no VHS pic is shown on my computer screen although it can be seen on the source screen, and although the usual (uncontrolled) settings are evident in the computer, Log and Capture cannot produce an image, the Preview screen showing 'no video' all the time. 

The DSR11 routes through a MacPro 1.1 with plenty of RAM and bags of space in 4 large drives.   The SVHS  in/out cables from the DSR11 go to a Panasonic editing recorder/player which shows no fault, playing tapes successfully.   All connections have individually been taken out and reseated.   However the screen fed by the player/recorder doesn't show being connected to the DSR11; it remains  blank and Log and Capture Preview shows no connection.   The starting sequence I have always used is to have the DSR11 up and running prior to the Computer being selected for FCP6.   FCP Prefs have been trashed and Utilities used to check the drive contents as well as using Disk Warrior.

The DSR11 successfully plays through Log & Capture into the computer any DV tape which can subsequently be successfully edited.

HELP